Refund policy
Return & Exchange Policy
We strive to deliver the best quality products to our customers. Please note that we do not accept returns or offer refunds for change of mind or personal preference.
Exchange Eligibility
We only offer an exchange if:
- You received a damaged or defective product.
- You received the wrong item instead of the one you ordered.
To request an exchange, you must contact us within 48 hours of receiving your order.
Exchange Conditions
- The item must be unused, unwashed, and in its original packaging with all tags attached.
- You must provide clear photos or videos showing the issue.
- Claims made after 48 hours of delivery may not be accepted.
Non-Exchangeable Items
We do not exchange or accept returns for:
- Change of mind.
- Incorrect size selected by the customer.
- Products that have been used, washed, damaged, or altered after delivery.
- Sale or discounted items (unless damaged or incorrect).
- Customized or made-to-order products.
How to Request an Exchange
- Contact our customer support with your Order Number.
- Share clear photos or a short video of the issue.
- Our team will review your request and provide further instructions if your exchange is approved.
Important Note
We do not accept product returns or provide refunds. Exchanges are only available for products that arrive damaged, defective, or incorrect.
